We want you to be satisfied with your purchase. If you are unsatisfied for any reason and need to return or exchange a purchase, please know that returns and exchanges are accepted only on merchandise that has not been worn, altered, washed, or otherwise damaged.  Returns and exchanges must be made within 21 days from the date of purchase. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Clearance items, custom orders, and seasonal items cannot be exchanged nor returned & are final sales. Returned packages must be shipped at the purchaser’s expense. We do not accept COD's or third party billing for returned merchandise. Shipping charges are non-refundable.  Please allow up to three weeks for processing.  Exchange and return policies are subject to change without notice.  For more information or instructions regarding returns and exchanges, email us at customerservice@shopmybaby.com.